Question 1

What is WavinBox?

Accepted Answer

WavinBox is a platform dedicated to music demo submission and management. It connects producers and beatmakers with DJs, labels, and artists to simplify the process of sending and receiving demos.

Question 2

Is WavinBox free?

Accepted Answer

Yes! WavinBox offers a free plan that allows you to send up to 10 demos per month. For greater needs, our Pro (€9.99/month) and Label (€24.99/month) plans offer advanced features.

Question 3

How do I create an account?

Accepted Answer

Go to wavinbox.com and click "Get started for free". Registration takes less than 2 minutes — you'll need a valid email and a username.

Question 4

Is WavinBox available on mobile?

Accepted Answer

WavinBox is optimized for both desktop and mobile browsers. You can access all features from your smartphone via the browser.

Question 5

Can I change my plan at any time?

Accepted Answer

Yes, you can upgrade or downgrade at any time from your subscription page. Changes take effect immediately for upgrades, or at the end of the current period for downgrades.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) via Stripe. All payments are secure and encrypted.

Question 7

Is there a commitment?

Accepted Answer

No, all our plans are commitment-free. You can cancel at any time. You keep access until the end of your billing period.

Question 8

Do you offer refunds?

Accepted Answer

Yes, we offer a 14-day money-back guarantee on all paid plans, no questions asked. Contact our support to request one.

Question 9

How do I send a demo?

Accepted Answer

From your dashboard, go to "Send a demo", choose your audio file (MP3, WAV, FLAC), add a title and select the recipient. Your demo will be available for 3 months.

Question 10

What audio formats are supported?

Accepted Answer

WavinBox accepts MP3, WAV, FLAC and AAC formats. The maximum file size is 500 MB for paid plans, 100 MB for the free plan.

Question 11

How long does a demo stay available?

Accepted Answer

Demos are automatically deleted after 3 months to protect your privacy and save storage space. Remember to download important files before they expire.

Question 12

Can the recipient download my demo?

Accepted Answer

No, demos can only be streamed through our secure audio player. This protects your copyright and creations.

Question 13

What should I do if my upload fails?

Accepted Answer

First check that your file respects the format and maximum size. If the problem persists, try from another browser or clear your cache. If it still doesn't work, contact our support.

Question 14

Is my data secure?

Accepted Answer

Yes, all data is encrypted in transit (TLS) and at rest (AES-256). We use Supabase infrastructure and servers are hosted in Europe.

Question 15

How do I report a technical issue?

Accepted Answer

You can contact our support via the contact form or by email at support@wavinbox.com. Describe the problem in detail with your browser and operating system.

Question 16

Can I use WavinBox on multiple devices?

Accepted Answer

Yes, your WavinBox account is accessible from all your internet-connected devices. Your session is synchronized in real time.

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